Frequently Asked Questions & Answers
How do I access my control panel?
You may login to the Plesk control panel at https://yoursite.com:8443 where "yoursite.com" is your own domain name.
Why can't I see my control panel?
Most likely you are behind a firewall or proxy that does not allow for you to access port 8443. You will need to reconfigure your firewall or proxy to allow you to access this port to gain access to Plesk or Helm.
What settings do I use for my email program?
The three crucial parts to setting up email are the username, password and mail servers. For the username and password, simply copy what you have created in control panel to your mail program (Outlook, Thunderbird, etc). Finally, make sure your incoming and outgoing mail server is mail.yoursite.com where yoursite.com is your domain name.
Why am I getting a 554 error message when sending mail?
The person you are trying to email has blocked your IP for spam. This occasionally happens when clients do not use secure passwords and have the server flagged for spam. We recommend all clients use their ISP for SMTP service if possible. If you cannot use your ISP for SMTP, then you must request to be removed from the spam list of the person you are trying to email.
Can I use my smart phone to get my email?
Yes, you can set up your smart phone to use email on our server. Please make sure to use "other" when selecting the email type and enter all the same login and server details as you would in a desktop/laptop program.
Where do I access web mail?
Type http://webmail.yoursite.com where "yoursite" is your domain name.
How do I FTP into my account?
First you must obtain an FTP program such as Cute FTP or WS_FTP. Once you have an FTP program, type in "yourdomain.com" as the host address. Supply your username and password in the according fields. Click connect.
Which folder do I FTP my web pages to?
Place all of your web documents in the /httpdocs folder.
What are the nameservers for your servers?
Primary Nameserver: NS.WEBPROSINC.NET Secondary Nameserver: NS2.WEBPROSINC.NET
How long does it take for my DNS changes to update world wide?
Normally you can expect to see your web site DNS to change within 24 hours once you have made the modifications at your registrar. .
I've made my DNS changes and my web site isn't showing up?
Chances are you have not named your homepage a recognizable name by the server. Rename your homepage to index.html or index.htm. PHP or ASP extensions also work as index pages for the appropriate operating system.
Do I get a discount if I prepay for a year ?
Yes, all clients receive 10% off if the pay 12 months ahead at a time.
Can I cancel my service anytime?
Yes you may cancel your service anytime and any credit left on file will be refunded to you. Any discounts will be disallowed if canceling early.