Frequently Asked Questions & Answers
How do I access my control panel?
For Plesk customers, login to Plesk at https://yoursite.com:8443 where "yoursite.com" is your own domain name. For Helm customers, login to Helm at http://yoursite.com:8086 where "yoursite.com" is your own domain name.
Why did I get locked out of the Plesk control panel?
Chances are you did not log out properly by not clicking the log out button. You will need to wait 15 minutes for the locking mechanism to release and then you may log back in.
Why can't I see my control panel?
Most likely you are behind a firewall or proxy that does not allow for you to access port 8443 or 8086. You will need to reconfigure your firewall or proxy to allow you to access this port to gain access to Plesk or Helm.
What settings do I use for my email program?
The three crucial parts to setting up email are the username, password and mail servers. For the username and password, simply copy what you have created in control panel to your mail program (Outlook, Eudora, etc). Finally, make sure your incoming and outgoing mail server is mail.yoursite.com where yoursite.com is your domain name.
Where do I access webmail?
For Plesk customers, type http://webmail.yoursite.com where "yoursite" is your domain name. For Helm customers, type http://mail.yoursite.com where "yoursite" is your domain name.
How do I FTP into my account?
First you must obtain an FTP program such as Cute FTP or WS_FTP. Once you have an FTP program, type in "yourdomain.com" as the host address. Supply your username and password in the according fields. Click connect.
Which folder do I FTP my web pages to?
For Plesk customers, place all of your web documents in the /httpdocs folder. For Helm customers, place all of your documents in your /wwwroot folder.
Why isn't my SSI working on my hosting plan?
In order for SSI to be executed, you must rename all of your web pages to .shtml rather than .htm or .html. This solves the majority of SSI errors.
What are the nameservers for your servers?
Our Plesk Servers: Primary Nameserver: NS3.WEBPROSINC.NET Secondary Nameserver: NS4.WEBPROSINC.NET Our Helm Servers: Primary Nameserver: NS5.WEBPROSINC.NET Secondary Nameserver: NS6.WEBPROSINC.NET
How long does it take for my DNS changes to update world wide?
Normally you can expect to see your web site DNS to change within 24 hours once you have made the modifications at your registrar. However, we have seen it take up to 7 days in some cases where registrars and ISPs are a little slower.
I've made my DNS changes and my web site isn't showing up?
Chances are you have not named your homepage a recognizable name by the server. Rename your homepage to index.html or index.htm. PHP or ASP extensions also work as index pages for the appropriate operating system.
How do I customize my error pages?
For Plesk customers, download the error page you want to customize from your /error_docs folder. Edit the page to your liking, but do not rename it. Then, reload the page via FTP into the same /error_docs folder. For Helm customers login to Helm and edit the location of the error code page url you wish to change. Upload that page to the /wwwroot folder and you are finished.